Your rights are important to us and we want you to know your rights.  Please review carefully.

​If you have questions about your rights, responsibilities or grievance procedures, or feel your rights have been violated please contact the Youth Advocate Services Client Rights Officer at 614-258-9927.


It is the policy of Youth Advocate Services to inform, protect and enhance the rights of all persons applying for and/or receiving Behavioral Health, Early Childhood, Foster Care and/or substance abuse services from our agency. It is the policy of YAS to provide responsive grievance procedures for all clients to utilize in cases of real, or perceived, violations of any client rights. These rights are prescribed by YAS and the Ohio Department of Mental Health and Addiction Services - ODMHAS (rules 5122:2-1-02 and 5122.31). YAS will honor all of these rights in all program and service areas and will work to assure that all clients and all staff have an informed understanding of their rights.



CLIENT RIGHTS

  1. All clients have the right to equal access to services and participate in activities free of discrimination on the basis of race, ethnicity, age, religion, gender, sexual orientation, handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws.

  2. Care and treatment shall recognize and respect the personal dignity and autonomy of the client.

  3. All clients shall have the right to every consideration of their privacy and individuality as it relates to their social, religious, and psychological well-being.

  4. All clients have the right to receive services in a humane setting including the right to freedom from restraint or seclusion unless there is imminent risk of physical harm to client or others.

  5. All clients have the right to reasonable assistance, in the least restrictive setting.

  6. All clients shall have reasonable protection from physical, sexual and emotional abuse, inhumane treatment, assault, or battery by any other person.

  7. All clients shall be informed of all expectations for client responsibilities while participating in Youth Advocate Services programs and services.

  8. All clients have the right to individualized treatment including:

    • To participate in any appropriate and available service that is consistent with the Individual Service Plan (ISP), regardless of refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the client’s participation;

    • A treatment plan determined by the clinical assessment and available to the client which addresses the needs and responsibilities of the client that specifies the provision of appropriate and adequate services, as available, either directly or by referral;

    • The treatment plan shall be individualized, include active participation of clients and/or their parent/guardian or significant other and be reviewed periodically and be implemented and supervised by competent and qualified staff;

    • Complete and current information regarding diagnosis, treatment, and prognosis in understandable terms and language;

    • Review those portions of their record which were developed at Youth Advocate Services, provided that this disclosure does not violate the confidentiality of family members or other individuals whose contacts may be contained in the record;

    • To have access to their own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for the client for “clear treatment reasons” in the client’s treatment plan. If access is restricted, the treatment plan shall also include a goal to remove the restriction;

    • To know, by name and specialty, the staff member(s) responsible for the coordination and implementation of care and treatment. The client shall also be informed prior the beginning of treatment if that treatment is to be provided by a student trainee, and have the right to accept or refuse treatment by a student trainee;

    • To consent or refuse any service, treatment, therapy, or medication upon full explanation of the expected consequences of such consent or refusal. A parent or legal guardian may consent to or refuse any service, treatment, therapy, or medication on behalf of a minor client;

    • To be informed of and decline any unusual or hazardous treatment procedures, any observation by techniques (such as one-way vision mirrors, tape recorders, televisions, movies, photographs, etc.);

    • To have the opportunity to consult with independent treatment specialists or legal counsel, at client’s own expense;

    • Confidentiality of communications, consultation, examination, and treatment between client and staff unless release or exchange of information is authorized by the client or guardian;

    • To be informed of the circumstances under which an agency is authorized or intends to release, or has released, confidential information without written consent for the purposes of continuity of care (see Youth Advocate Services’ Privacy Notice);

    • To be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in the planning for the consequences of that event; and

    • To receive an explanation of the reasons for denial of service;

  9. All clients have the right to exercise rights without reprisal in any form including the ability to continue services with uncompromised access. No right extends so far as to supersede health and safety considerations.

  10. All clients have the right to file a grievance if they feel their rights have been violated by Youth Advocate Services.

  11. All clients shall have the grievance procedure explained orally and in writing. All clients have the right to file a grievance, with assistance, if requested. Each grievance shall be reviewed through a grievance process, including the right to appeal a decision. (See section titled Grievance Procedures within this document).



CLIENT RESPONSIBILITIES

We welcome you as a client of Youth Advocate Services. YAS is a private, non-profit organization providing mental health, drug & alcohol, and other healthcare services. It is our utmost priority to provide you with treatment services in needed amounts and frequency to meet your treatment needs. As a client at Youth Advocate Services you agree to the following:

  1. Respect the rights of other clients and staff;

  2. Participate in the development of your individual service plan and work toward goals established in your individual service plan (you may request that your family members, etc. participate, as well,  if you desire);

  3. Keep scheduled appointments or provide 24 hour notice of cancellation whenever possible;

  4. Notify YAS of any changes in address, phone number, insurance status, marital status, or legal guardianship;

  5. Be honest and open with the staff in matters relating to your physical and mental health including past and present illness, all medications, allergies , past treatments, alcohol and other drug problems/issues, etc.;

  6. Respect the safety of other clients and staff by not bringing any type of weapon (handguns, explosives, knives, etc.) into the YAS facility;

  7. Have the option to communicate with staff via email. Keep in mind there is a risk that a third party could gain access to any email communication. Once the email communication is delivered to the client, Youth Advocate Services can no longer be responsible to safeguard the information.



YOUTH ADVOCATE SERVICES CLIENT HEALTH & SAFETY POLICIES

It is the policy of Youth Advocate Services to ensure a safe, healthful environment for all its clients, employees, and visitors.
As a YAS client we ask that you adhere to the following:

  1. Weapons:

    • All clients, staff, and visitors of YAS are strictly prohibited from possessing firearms, ammunition for any caliber of firearm, explosives or weapons (hereafter referred to as “weapons”) on the premises.

    • Anyone possessing a weapon will be asked to remove it from the premises immediately. They may also be subject to arrest and/or disciplinary action under criminal law.

    • YAS reserves the right at any time and at its discretion to search all packages, containers, briefcases, purses, enclosures and persons entering its property, for the purpose of determining whether any weapon is being, or has been, brought onto its property or premises in violation of this policy. Those who fail or refuse to promptly permit a search under this policy will be asked to leave the premises immediately.

  2. Smoking:

    • Smoking is not permitted inside the YAS building, nor shall a person throw or deposit any lighted or smoldering substance inside the building.

    • Smoking is permitted outside of the YAS building, but at least 10 feet away from doors as to not block entrances.

    • Lighted matches, cigarettes, cigars, or other burning objects shall not be discarded in such a manner as to risk ignition of other combustible material.

  3. Drugs & Alcohol:

    • YAS explicitly prohibits the use, possession, solicitation for, or sale of narcotics or other illegal drugs, alcohol, or prescription medication without a prescription on YAS premises.

    • Anyone possessing illegal drugs, alcohol, or prescription medication without prescription will be asked to remove it from the premises immediately. They may also be subject to arrest and/or disciplinary action under criminal law.

    • Under no circumstances shall a YAS employee transport a client if the client appears intoxicated or shows any sign of illicit drug use. If a client is under the influence, YAS staff members will work to ensure the client does not drive themselves to the YAS facility.

  4. Aggressive Behavior:

    • YAS employees are specifically trained in Aggression Response. Non-violent crisis intervention techniques are to be used only as appropriate and according to procedure. 

    • Staff members are not expected to enter into a client’s home or other environment where they feel their safety may be threatened. 

    • If a staff member is transporting a client who begins to act in a threatening manner, they are required to pull over in attempt to calm the situation. If unable to reach a calm environment, the staff member will ask the client to exit the vehicle. If the client refuses, the staff member is required to take their belongings and exit the vehicle in order to not stay in a dangerous or threatening environment.

    • Law enforcement will be called to assist in situations that cannot be handled by non-violent crisis intervention techniques and/or when a client does not respond to de-escalation interventions.



GRIEVANCE PROCEDURES

The term “grievance” can be defined as any dispute regarding delivery of clinical services, including assessment, therapeutic intervention and case disposition. All clients shall have the right to a review if they believe any of their client rights have been violated by Youth Advocate Services.  

  1. A written copy of these procedures will be made available upon request.

  2. Grievance should be considered as part of a treatment process. Every attempt should be made to secure a just and fair solution.

  3. The grievant may, if he/she desires, be accompanied at any step in the grievance procedure by other persons of his/her choosing.

  4. The grievant may, if he/she desires, file a grievance about YAS with an outside agency (see Client Rights resources at the end of this document).

  5. Grievance procedure:

    • STEP ONE: After the occurrence of a grievance, the client is encouraged to present the grievance to the treatment personnel involved, with the objective of resolving the matter informally. No time limit exists for filing a grievance.

    • STEP TWO: Should the grievance still be unresolved, the client or treatment personnel should present the problem orally or in writing to the Client Rights Officer. The Client Rights Officer will arrange a meeting at a location and time suitable to the client to discuss the grievance in detail, YAS’ procedures timelines and options for resolving client complaints (for example, to use the community meditation service).

    • STEP THREE: The client, with the assistance of the Client Rights Officer if requested, will prepare a written, signed and dated statement.  The statement should include the date and time of the occurrence, persons involved, and a description of the event. The written statement is to be given to the Client Rights Officer.

    • STEP FOUR: Within three days of receiving the written statement of grievance from the client, the Client Rights Officer will give a written acknowledgement of receipt to the client. The written acknowledgement should include, but not limited to, the following: date grievance was received, summary of grievance, overview of grievance investigation process, timetable for completion of investigation and notification of resolution, and treatment provider contact information.

    • STEP FIVE: A proposed written resolution by the Client Rights Officer will be sent to the grievant within 20 working days. Any extenuating circumstances that indicate this time period needs to be extended must be documented in the grievance file and a written notice will be given to the client. A hearing may be arranged where an impartial decision maker will represent the grievant.

    • STEP SIX: Should the grievant/client be unsatisfied with the results, or wishes to file a grievance against the Client Rights Officer, the grievant/client may request that the Executive Director hear the complaint. 


Reviewed and updated April 17, 2017

client rights resources

YAS client rights, responsibilities & grievance procedures

All clients shall have the right to a review if they believe any of their rights have been violated by Youth Advocate Services. Client Rights resources are available to you:

Youth Advocate Services Client Rights Officer
825 Grandview Avenue
Columbus, Ohio 43215
614.258.9927

Ohio Department of Mental Health and
Addiction Services

30 East Broad Street, 36th Floor
Columbus, Ohio 43215
614.466.2596

Ohio Department of Jobs and Family Services
30 East Broad Street, 32nd Floor
Columbus, Ohio 43215
614. 466-2100

Legal Rights Services
50 West Broad Street
Columbus, Ohio 43215
614.466.7264

Ohio Regional Office for Civil Rights
US Department of Health & Human Services

233 N. Michigan Avenue, Suite 240
Chicago, Illinois 60601
1.800.368.1019

Community Mediation Services of Central Ohio
67 Jefferson Avenue
Columbus, Ohio 43215
614.228.7191

Ohio Attorney General’s Office
Healthcare Fraud Section
Medicaid Fraud Control Unit
150 East Gay Street, 17th Floor
Columbus, Ohio 43215
614.466.0722

Council on Accreditation
45 Broadway, 29th Floor
New York, NY 10006
1.866.COA.8088 Ext. 285

Governor’s Council on People with Disabilities
30 East Broad Street, 4th Floor
Columbus, Ohio 43215
614.466.5928

State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board
77 South High Street
Columbus, Ohio 43215
614.466.0912

State Medical Board of Ohio
30 East Broad Street, 3rd Floor
Columbus, Ohio 43215
614.466.3934

State Board of Psychology – Ohio
77 South High Street, Suite 1830
Columbus, Ohio 43215
614.466.8808